Shipping and Live arrival guarantee
- All orders ship with USPS Priority shipping (Express shipping coming soon!). Shipping is a flat fee of $8 regardless of order size!
- Because these are live insects, we only ship orders on Monday through Wednesday.
- We provide FREE heat and cold packs in summer and winter if necessary. If temperatures are below 40°F or above 95°F we may delay your order until the weather is safe to ship. We will email you to inform you of any delays.
- We currently only ship to the continental United States, where legal. FL and TN customers take note that some species may not be legal in your area! We will cancel and refund all orders placed from non-legal areas.
Live Arrival Guarantee
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- We include 10% overcounts in all our orders to account for any insects that don’t make it.
- In the rare event that the death count exceeds this amount, please use the button below to contact support, or send us an email at firstname.lastname@example.org.
- In order to receive a refund, we may ask that you provide photo evidence of the insect deaths. Please contact us within 24 hours of package delivery to receive a refund.